Return & Refund Policy

mrmcollection

Thank you for shopping with mrmcollection. We value your trust and strive to ensure you are fully satisfied with your purchase. Please read our Return & Refund Policy carefully.

🔁 Returns

We accept returns under the following conditions:

  • The product must be unused, unworn, and in original condition

  • The product must be returned with original packaging, tags, and invoice

  • Return requests must be made within 3 days of receiving the product

If your item is damaged, defective, or incorrect, please contact us immediately.

💸 Refunds

Once we receive and inspect your returned item:

  • If approved, your refund will be processed within 5–7 business days

  • Refunds will be issued via the original payment method or mobile banking (if applicable)

❌ Non-Returnable Items

We do not accept returns for:

  • Used or damaged products (by customer)

  • Items without original packaging or tags

  • Discounted or clearance items (unless defective)

🔄 Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the product is faulty or incorrect

  • We recommend using a trackable shipping service

📞 Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📍 Office Address:
1433, South Manda, Mardasha Road, Dhaka-1214

📱 WhatsApp: 01300360857
📧 Email: mrmcollection2020@gmail.com

We appreciate your support and thank you for choosing mrmcollection.